常問問題

We have tried to answer the most common questions below.
If you have any other questions, please get in touch at info@camphor-designs.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can drop us an email to info@camphor-designs.com. and we will get back to you within 20-36 hours!

Common Questions

如您購買產品,本公司於產品隨貨有附產品使用說明書 ,及簡易操作圖 操作影片參考 極速秒開桌 : https://www.youtube.com/watch?v=fn4sIb_TH3U 戶外觀星搖搖椅 : https://www.youtube.com/watch?v=clYbecjAtzs 雙人公事包導演椅 : https://www.youtube.com/watch?v=uCTy6r-L9UU   戶外大川椅 : https://www.youtube.com/watch?v=SXRh5V6oBEk
產品尺寸參考 極速秒開蛋捲露營桌 展開尺寸 : 長 - 115cm x 寬 - 70cm x 高 - 70cm 收折尺寸 : 長 - 115cm x 寬 - 27cm x 高 - 15cm 產品重量 : 約 10公斤   戶外觀星搖搖椅 展開尺寸 : 長 – 97 cm x 寬 – 90 cm x 高 – 108 cm 收折尺寸 : 長 – 20 cm x 寬 – 14.5cm x 高 - 100cm 產品重量 : 約 6.23公斤   戶外露營大川椅 展開尺寸 : 長 – 62 cm x 寬 – 73 cm x 高 – 100 cm 收折尺寸 : 長 – 15 cm x 寬 – 18 cm x 高 - 86cm 產品重量 : 約 4.3公斤   公事包尺寸雙人導演椅 展開尺寸 : 長 – 167 cm x 寬 – 54 cm x 高 – 96 cm 收折尺寸 : 長 – 52 cm x 寬 – 24 cm x 高 - 50cm 產品重量 : 約 10公斤
極速秒開桌 : 135 kgs 戶外觀星搖搖椅 : 135 kgs 戶外大川椅 : 180 kgs 雙人公事包導演椅 : 單邊承重 135kgs
因本公司的產品均為人體工學為基礎打造,有特殊機台投入生產, 為考量到消費者自行更換零件會有密合度不足產生安全考量, 本公司的產品並沒有另外販售任何的金屬零件,如購買的產品在保固期一年內, 非人為破壞,提供購買証明,本公司能提供換貨。 但己過保固期需要修繕,請幫忙拍攝照片或影片告知需要修繕產品及需要修繕處 請聯繫客服 : 我們將為您產品修繕做初步的評估 。 謝謝您的配合 。
極速秒開桌的桌面是實心的哦。
是高密度 HDPE 塑料板材質,具有抗刮傷 、抗汙漬 、易清洗的特性
極速秒開桌的桌面是高密度 HDPE 塑料板材質 ,但桌面無法承受瞬間及長時間高熱,會使桌板受損, 為您使用舒心建議是不要放置 高熱的湯/烤肉爐/焚火台/簡易瓦斯爐使用, 或使用時請做好相關隔熱措施,例如 :墊置有隔熱效果的隔熱墊
極速秒開桌的桌面是高密度 HDPE 塑料板材質 ,但桌面無法承受瞬間及長時間高熱, 會使桌板受損, 為您使用舒心建議不要放置 高熱的湯/烤肉爐/焚火台/簡易瓦斯爐使用
保固期 一年 ,保固期內經評估非人為破壞得換新,過保固日期需修繕請提供相關影片 或照片評估是否能修繕, 若能修繕將視情況酌收修繕費用。
Mail : info@camphor-designs.com 客服時間為週一至週五 ( 例假日除外 ),AM 9 :00 ~ PM 5:30 官方網站 : www.camphor-designs.com Line 官方帳號 : @287kimnv

You can contact Camphor with "Contact Us" at the bottom of the Camphor designs homepage.You can put forward the project you want to cooperate with, we will have a dedicated staff to communicate with you and look forward to meeting you.

If any issue for the replacement or refund, please see our warranty policy or email us at info-Camphor-designs.com

Normally we do have warranty for 1 year, please see our warranty policy

We did demonstrate best way to folding via how to Video, please see our Video for the product you purchase.

If any issue for the replacement or refund, please see our warranty policy or email us at info-Camphor-designs.com

If any issue for the replacement or refund, please see our warranty policy or email us at info@Camphor-designs.com

Absolutely not, our side table make sure can load up to 20lbs

YES, Our folding table can be folded compact size for easy to storage and we did demonstrate best way to folding via how to Video.

Camphor products can be purchased through camphor-designs.com, and Amazon.com searching Camphor designs.

Sure, please email us before received the products.

Depend on your region, Normally will take 2-3 days

You can log in your account and enter order number

Our customer service can respond any issue you may have.

camphor-designs.com sell around United States.

You can request a return by contacting Camphor designs via "Contact Us" at the bottom of the Camphor designs homepage. Our return policy is no reason to return within 30 days at the seller's expense. After 30 days, if the product is returned or exchanged due to product problems, the shipping fee shall be borne by the seller; the return shipping fee for non-product problems shall be borne by the buyer. Please describe in detail the reason for your return and the problems encountered, and we will deal with it for you as soon as we receive your request.

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